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Emotional Competence and Customer and Staff Loyalty
Dr. John L. Avella, President of EQ International Perspectives, generously contributed the following article in which he details his work on the relationship between Emotional Intelligence and customer...
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EI and ROI: Ten Case Studies in Your Back Pocket
Like most consultants and HR professionals, you need to be bottom-line focused and show real results in order to get buy-in from key decision makers. When it comes to selling the benefits of...
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Million Dollar ROI!
New USAF study says EQ-i will save them millions It takes some pretty specialized training to become a Pararescue Jumper. For the United States Air Force (USAF), training potential grads is a lengthy...
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